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PolarGate TV

FAQ

Common questions

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hello@polargate.ai

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What is PolarGate TV?
A player for your own IPTV playlist, with your live channels and their guide, your movies and series, and PolarGate AI to ask what to watch.
Does it include channels or content?
No. PolarGate TV does not include any channels, playlists or content. Only use it with playlists you have the right to watch. You watch what your provider gives you, with the line you get from them.
What do I need to use it?
Your playlist, with the Xtream server, username and password, or an M3U link. It is explained step by step in Get started.
Does it work with any M3U link?
For now, with links from a compatible panel, the ones with get.php in them. If yours does not work, try the Xtream server, username and password.
Which devices does it run on?
iPhone, iPad, Mac, Android, Android TV and Google TV. On a TV, with Android TV or Google TV and the remote. There is no Apple TV app for now.
Can I use the same account on several devices?
Yes. Your line, favourites, My List and where you left off follow you from one device to another. In Account > Devices Using Your Account you can see where you are signed in and sign out of any of them.
How many devices can I watch on at once?
Your line decides, not PolarGate TV. Each video you watch uses one of the connections your provider gives you, and so does each download while it comes in. If your line allows one connection, you cannot watch on two devices at once.
Can I download to watch offline?
Yes, on iPhone, iPad, Mac and Android. Downloads come one at a time, in the quality you choose (Standard, in HD, or High, in Full HD when available), over Wi-Fi or also over cellular if you turn off “Wi-Fi Only”, and are stored only on that device. They expire after 30 days, or 48 hours after you finish watching them.
What language is the app in?
English and Spanish. With Automatic, it follows your device's language; you can also pick one in Account > Language, and it is saved to your account. A few things stay in Spanish, such as synopses and the channel and category names that come from your provider.
Does it have ads?
No.
How much does it cost?
There are two plans, both with 7 days free: PolarGate TV, €2.99 a month or €24.99 a year, and PolarGate TV + AI, with PolarGate AI, €4.99 a month or €39.99 a year. Prices may vary by country. You pay inside the app, through the App Store or Google Play, and it works on all your devices with your account, Mac included. The details are on Pricing.
What happens to what I type into PolarGate AI?
It asks for your permission first. What you type goes to Anthropic and OpenAI so it can understand you; your name, email and line details do not. You can ask up to 40 questions a day and 600 a month. More on PolarGate AI.
How do I cancel the subscription?
From the store you subscribed in: on iPhone and iPad, in Settings > your name > Subscriptions; on Google Play, in Payments & subscriptions > Subscriptions.
How do I delete my account?
In the app, in Account > Delete Account, or as explained in how to delete your account. Your account, line, preferences and My List are deleted. If you have the subscription, cancel it in the store too.
Where are the privacy policy and terms?
In the app's privacy policy and terms of use, on the Polargate website.
How do I contact support?
Write to us at hello@polargate.ai or visit support. In the app, go to Account > Contact Support.

Start with your playlist

Download PolarGate TV and add your playlist. The 7 days free trial arrives with the App Store and Google Play.

Get started